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Enrollment Counselor, Carlow University, Pittsburgh
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April 12, 2023Enrollment Counselor
The Enrollment Counselor will recruit and enroll a talented and diverse class of traditional undergraduate students each year. The incumbent will shepherd these students through the entire enrollment process, from inquiry to matriculation, serving as a single point of contact. This includes frequent correspondence, application review, financial aid counseling, and ensuring that all requirements are met for a smooth transition to college. Within a collaborative environment, the Enrollment Counselor will provide necessary support for Carlow’s growing dual enrollment (college in high school) program, assist with one or more strategic initiatives, serve as a liaison to one or more campus offices/departments/colleges, and use independent analysis and decision making to develop and execute strategies to increase applications and enrollment in an assigned recruitment territory.
This position is based on Carlow’s main campus and requires some weekend and evening work. Flexibility for a hybrid schedule (remote/in-person) is available.
Why Carlow University?- Culture of integrity, dignity and respect for all
- Strong commitment to social justice
- Ethical forward-thinking leadership
- Comprehensive medical, dental, vision, life & disability benefits package
- Tuition benefits for undergraduate and graduate programs
- Health Savings Account and Flexible Spending Account options
- Wellness and Employee Assistance Program
- Complimentary use of Carlow’s fitness center and amenities
PRIMARY RESPONSIBILITIES:
Recruitment/Territory Management:- Create a comprehensive plan for travel to, and coverage of, high school visits, college fairs, and regional events by both the incumbent and alumni/parent ambassadors.
- Plan regional or school-based events, as appropriate, for school counselors, prospective students/families, and admitted students/families.
- Use Technolutions Slate CRM to maintain consistent communication with prospective students and families with a focus on encouraging applications, campus visits, enrollment deposits, etc.
- Nurture relationships with school counselors, alumni/parent ambassadors based in the territory, and other influencers and constituents (e.g. teachers, principals, coaches).
- Assess candidates and make recommendations for admission and merit scholarships.
- Counsel students and families on financial aid, to include FAFSA completion, release of financial aid offers, and thorough explanation of college costs, loans, and payment options.
- Assist students with the transition/onboarding process from the time of deposit until start of classes, including satisfactory completion of various tasks and paperwork such as housing, technology setup, financial aid verification, immunization record, etc.
- Present to large and small groups of prospective students and families on and off campus (enrollment events, high school parent nights, etc.).
- Assist with data entry, communication, research, marketing/promotion, and management of Carlow Summer College (CSC) and College in High School (CHS) dual enrollment programs.
- Assist with other various projects and recruitment initiatives (e.g., college access, enrollment events, counselor relations, community outreach, etc.).
- Act as an intermediary between the Office of Admissions and an assigned college, office, and/or department within Carlow University.
- Become an in-house expert on the programs, procedures, and/or offerings of said college, office, and/or department. Serve as a resource to peers within the Office of Admissions.
- Attend meetings of the college, office, and/or department as a representative of the Office of Admissions, as appropriate.
- Demonstrate and reflect an understanding of, and commitment to, the mission and core values of Carlow University and the Sisters of Mercy.
- Exhibit professional behavior at all times as a representative of the institution.
- Other duties as assigned.
- A Bachelor’s degree is required; A high energy level, strong attention to detail, and outstanding project management skills; Excellent oral and written communication skills; Strong customer service skills; Ability to multi‐task, take initiative, and function with minimal supervision; Ability to collect and interpret data to make strategic decisions; Possession of a valid U.S. driver’s license.
- Must be willing to travel independently, including local travel as well as overnight travel (approximately 2-3 weeks in the fall and 1-2 weeks in the spring); Occasional lifting of 10-20 lb. boxes will be required; Will need to be able to stand for extended periods of time; Must be able to work some evenings and weekends.
- A Master’s degree is preferred; 1-3 years’ experience in admissions, enrollment, or school counseling; An understanding of and the ability to articulate the value of a Catholic liberal arts education; An enthusiasm for helping students and families navigate the college search process; Should have an intermediate level of proficiency with basic computer software systems (i.e. Microsoft Office); Familiarity with SIS and CRM systems is a plus.
Carlow University employees commit themselves to the highest standards of ethical conduct. They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations. Carlow University is an Equal Opportunity/Affirmative Action Employer. We strive for a campus that reflects our urban setting and is inclusive of underrepresented groups to enhance our University community.
This job description has been designed to indicate the general nature, working conditions and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, working conditions and qualifications required of employees assigned to this job. In lieu of education and experience noted, an equivalent combination of the two may be considered.
Apply for the position on the Carlow web page -- https://www.carlow.edu/about/employment/