The Residential Support Specialist (RSS) reports into the House Program Director and works directly with the residents and their babies to ensure their well-being. The RSS is responsible to assist in all aspects of the residential operations and to support the delivery of programs and services to the residents and their babies in fulfillment of Mary’s Place mission, policies, and procedures. Mary’s Place operates 24 hours a day so this position requires shift work.

Mission

Mary's Place is a home for pregnant and parenting women that provides support in an environment of reverence and love. We welcome women of all faiths and strives to empower them with stability and independence, while promoting the inherent dignity of both mother and child. 

Essential Duties

Residential Operations: During coverage period supervises the residents and oversees the house                                                                         operations.
Responsibilities include:

• Perform traditional customer service duties:   answer phones, meet and greet donors, and volunteers.  
• Maintaining cleanliness/welcoming appearance of the building. •             Complete intake/exit assessments of residents
• Complete incident reports.
• Assists with drug screening and overseeing client self-administration of medication.
• Administer CPR/AED/Narcan when appropriate.  
• Receive/document donations.
• Ensuring residents are completing daily responsibilities and tasks.
• Assisting the residents in the days and/or evenings to ensure established routines are being  followed, including awareness of overall health and well-being of the

     residents.

• Maintaining a healthy, clean, and safe environment. Responds quickly and calmly in the event of an emergency or life-threatening situation.
• Helping with integrating new residents into Mary’s Place
• Ensuring all policies and procedures are being followed. Any incidents are reported, and incident reports are completed.
• Defusing confrontation with resident’s, using appropriate verbal behavioral and de- escalation techniques.

Administrative: Collaborates with the House Program Director to determine the support needed. Responsibilities include:

• Receives, maintains, and executes resident referral intake process.
• Answering house and/or cell phone, checking messages   
• Assisting with the implementation of special events
• Manage, track, help coordinate and document all services provided.
• Receiving tracking donations  •  Other duties as assigned.

 

Knowledge, Skills and Abilities

• Knowledge and commitment to Catholic teachings and practices.
• Strong crisis intervention skills
• Strong written, verbal, and listening skills with demonstrated understanding of and
• sensitivity to culturally diverse populations
• Strong organizational and detail-oriented skills
• Strong computer skills
• Servant leadership mindset
• Knowledge of pregnancy care and infant care

 

Education/Experience

• Associate degree in Social Work or related field plus 3 years’ experience in the human service field  
• A High School degree or equivalent plus 5 years’ experience in the human service field will be considered.
• Experience with drug and alcohol, mental health,at risk women, and homelessness preferred.

 

Minimum Job and Physical Requirements

• Eligible to work in the US
• Current/valid PA driver’s license with at least 3 years driving experience with a safedriving     record.
• Ability to remain on feet 60% of the time during the day with the ability to navigatemultiple  floors via stairs.
• Ability to work outdoors during the Spring/Summer months doing lite gardening,planting  and/ or raking leaves.
• Ability to lift to 25 pounds, receive shipments, break down shipment boxes, take out trash/recyclables, household laundry and shoveling snow.

 
Shift Expectations: 

• Ability to work shifts.    
• 50% Time Spent with Resident’s
• 20% Administrative Work
• 20% Household Activities
• 10% Miscellaneous Assigned Tasks 

 Applicants send resume and cover letter to:
PAIGE MITZEN
Executive Director | [email protected]
412.207.8871