Financial Aid Coordinator, Carlow University , Oakland Campus, Pittsburgh

August 22, 2023

Carlow University has an immediate opening for a Financial Aid Coordinator in our Oakland campus. This is a full-time, exempt position in the Student HUB which includes the Office of Financial Aid, Student Accounts, and the Registrar. This is currently a hybrid position. Successful candidates must be reliable and punctual, have exceptional customer service skills, strong oral and written communication skills, the utmost attention to detail, relatable proven technological experience (preferably with a Student Information System), and the ability to multi-task in a very fast-paced, busy environment.

Essential Functions:

• Review the results of the FAFSA to assess individual student’s financial need and ascertain the student’s eligibility to participate in federal, state, and/or institutional aid programs
• Review NSLDS and COD records to confirm Pell Grant and Federal Direct Loan remaining eligibility
• Review Tax Transcripts and other documents to complete Verification
• Package financial aid for undergraduate and graduate students with the utmost attention to detail
• Originate Federal Direct Student Loans and PLUS Loans with Colleague and COD
• Originate private loans using ELMONE
• Assist with website and other platform updates with financial aid information and announcements
• Act as a liaison with the Admissions Office in the recruitment of new students including representing financial aid at Admission recruiting events
• Effectively counsel and guide students and families on all facets of the financial aid process via email, on the telephone and in person
• Work collaboratively with other student service departments on campus
• Keep abreast of current regulations and guidelines pertaining to all financial aid programs
• Assist at the HUB front desk on an as needed basis
• Monitor the Financial Aid in-box, replying to students in a timely manner after a careful review and assessment of the student’s inquiry
• Demonstrate and reflect an understanding of and commitment to the mission and core values of the University and the Sisters of Mercy

Qualifications:

• Bachelor’s Degree preferred
• Preference to individuals with Higher Education experience, particularly in a Financial Aid Office
• Preference to individuals with Ellucian Colleague experience
• Strong commitment to customer service
• Familiarity with NSLDS and other federal and state websites
• Experience with Microsoft Office, including but not limited to Word and Excel
• Ability to communicate effectively in person, on the telephone, and in all written communications
• The proven ability to work in compliance with institutional, federal, and state regulations
• The proven ability to maintain strict confidentiality and to handle sensitive matters with discretion, diplomacy and good judgment
• Ability to work independently and follow directions with little supervision

Why Carlow University?

Culture of integrity, dignity and respect for all
Strong commitment to social justice
Ethical forward-thinking leadership
Comprehensive medical, dental, vision, life & disability benefits package
Tuition benefits for undergraduate and graduate programs
Health Savings Account and Flexible Spending Account options
Wellness and Employee Assistance Program
Complimentary use of Carlow’s fitness center and amenities

Successful candidates must be committed to envisioning the future of liberal arts and professional education in a rapidly changing environment; have experience working with diverse populations; actively support Carlow’s commitment to equity, inclusion, and community; and be able to articulate how they will contribute to Carlow University’s Catholic, Mercy mission and values through their teaching, scholarship, and service.

Carlow University employees commit themselves to the highest standards of ethical conduct.  They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and comply with legal and professional obligations.

Carlow University is an Equal Opportunity/Affirmative Action Employer. We strive for a campus that reflects our urban setting and is inclusive of underrepresented groups to enhance our university community.

The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs. Go to the link here to apply for the job, after locating the Financial Aid listing.

https://www.carlow.edu/about/employment/